The Human Resources department of NHS Western Isles wanted a helpdesk facility on their secure intranet to deal with staff enquiries. We built this as part of a website which could also contain contact information for staff as well as general information about HR and all of their current procedures.
We implemented the site using the Content Management System Joomla (version 2.1) using a template which was developed by us to the specifications of the HR staff. Commercial Joomla extensions were used to implement the helpdesk facility and the staff directories. We developed and delivered Joomla training for all HR staff as this was a piority of the development.
We also created a training site (shown) as a companion to the main site. This allowed staff to practice their content management skills without risking the live site.